Missouri 911 service board

Roles & Responsibilities

Revised Statutes for the State of Missouri related to the Missouri 911 Service Board’s Role and Responsibilities


650.325 - missouri 911 service board established

There is hereby established within the department of public safety the "Missouri 911 Service Board" which is charged with assisting and advising the state in ensuring the availability, implementation and enhancement of a statewide emergency telephone number common to all jurisdictions through research, planning, training, and education, but shall have no authority over communications service providers as defined in section 190.400. The board shall represent all entities and jurisdictions before appropriate policy-making authorities and the general assembly and shall strive toward the immediate access to emergency services for all citizens of this state, including text to 911.


650.330 - board members, duties — department of public safety to provide staff — rule making authority

1.  The board shall consist of fifteen members, one of which shall be chosen from the department of public safety, and the other members shall be selected as follows:
(1)  One member chosen to represent an association domiciled in this state whose primary interest relates to municipalities;
(2)  One member chosen to represent the Missouri 911 Directors Association;
(3)  One member chosen to represent emergency medical services and physicians;
(4)  One member chosen to represent an association with a chapter domiciled in this state whose primary interest relates to a national emergency number;(5)  One member chosen to represent an association whose primary interest relates to issues pertaining to fire chiefs;
(6)  One member chosen to represent an association with a chapter domiciled in this state whose primary interest relates to issues pertaining to public safety communications officers;
(7)  One member chosen to represent an association whose primary interest relates to issues pertaining to police chiefs;
(8)  One member chosen to represent an association domiciled in this state whose primary interest relates to issues pertaining to sheriffs;
(9)  One member chosen to represent counties of the second, third, and fourth classification;
(10)  One member chosen to represent counties of the first classification, counties with a charter form of government, and cities not within a county;
(11)  One member chosen to represent telecommunications service providers;
(12)  One member chosen to represent wireless telecommunications service providers;
(13)  One member chosen to represent voice over internet protocol service providers; and
(14)  One member chosen to represent the governor's council on disability established under section 37.735.

  2.  Each of the members of the board shall be appointed by the governor with the advice and consent of the senate for a term of four years.  Members of the committee may serve multiple terms.  No corporation or its affiliate shall have more than one officer, employee, assign, agent, or other representative serving as a member of the board.  Notwithstanding subsection 1 of this section to the contrary, all members appointed as of August 28, 2017, shall continue to serve the remainder of their terms.

3.  The board shall meet at least quarterly at a place and time specified by the chairperson of the board and it shall keep and maintain records of such meetings, as well as the other activities of the board.  Members shall not be compensated but shall receive actual and necessary expenses for attending meetings of the board.

4.  The board shall:
(1)  Organize and adopt standards governing the board's formal and informal procedures;

(2)  Provide recommendations for primary answering points and secondary answering points on technical and operational standards for 911 services;

(3)  Provide recommendations to public agencies concerning model systems to be considered in preparing a 911 service plan;

(4)  Provide requested mediation services to political subdivisions involved in jurisdictional disputes regarding the provision of 911 services, except that the board shall not supersede decision-making authority of local political subdivisions in regard to 911 services;

(5)  Provide assistance to the governor and the general assembly regarding 911 services;

(6)  Review existing and proposed legislation and make recommendations as to changes that would improve such legislation;

(7)  Aid and assist in the timely collection and dissemination of information relating to the use of a universal emergency telephone number;

(8)  Perform other duties as necessary to promote successful development, implementation and operation of 911 systems across the state, including monitoring federal and industry standards being developed for next-generation 911 systems;

(9)  Designate a state 911 coordinator who shall be responsible for overseeing statewide 911 operations and ensuring compliance with federal grants for 911 funding;

(10)  Elect the chair from its membership;

(11)  Apply for and receive grants from federal, private, and other sources;

(12)  Report to the governor and the general assembly at least every three years on the status of 911 services statewide, as well as specific efforts to improve efficiency, cost-effectiveness, and levels of service;

(13)  Conduct and review an annual survey of public safety answering points in Missouri to evaluate potential for improved services, coordination, and feasibility of consolidation;

(14)  Make and execute contracts or any other instruments and agreements necessary or convenient for the exercise of its powers and functions, including for the development and implementation of an emergency services internet protocol network that can be shared by all public safety agencies;

(15)  Develop a plan and timeline of target dates for the testing, implementation, and operation of a next-generation 911 system throughout Missouri.  The next-generation 911 system shall allow for the processing of electronic messages including, but not limited to, electronic messages containing text, images, video, or data;

(16)  Administer and authorize grants and loans under section 650.335 to those counties and any home rule city with more than fifteen thousand but fewer than seventeen thousand inhabitants and partially located in any county of the third classification without a township form of government and with more than thirty-seven thousand but fewer than forty-one thousand inhabitants that can demonstrate a financial commitment to improving 911 services by providing at least a fifty percent match and demonstrate the ability to operate and maintain ongoing 911 services.  The purpose of grants and loans from the 911 service trust fund shall include:

(a)  Implementation of 911 services in counties of the state where services do not exist or to improve existing 911 systems;
(b)  Promotion of consolidation where appropriate;
(c)  Mapping and addressing all county locations;
(d)  Ensuring primary access and texting abilities to 911 services for disabled residents;
(e)  Implementation of initial emergency medical dispatch services, including prearrival medical instructions in counties where those services are not offered as of July 1, 2019; and
(f)  Development and implementation of an emergency services internet protocol network that can be shared by all public safety agencies;


(17)  Develop an application process including reporting and accountability requirements, withholding a portion of the grant until completion of a project, and other measures to ensure funds are used in accordance with the law and purpose of the grant, and conduct audits as deemed necessary;

(18)  Set the percentage rate of the prepaid wireless emergency telephone service charges to be remitted to a county or city as provided under subdivision (5) of subsection 3 of section 190.460;

(19)  Retain in its records proposed county plans developed under subsection 11 of section 190.455 and notify the department of revenue that the county has filed a plan that is ready for implementation;

(20)  Notify any communications service provider, as defined in section 190.400, that has voluntarily submitted its contact information when any update is made to the centralized database established under section 190.475 as a result of a county or city establishing or modifying a tax or monthly fee no less than ninety days prior to the effective date of the establishment or modification of the tax or monthly fee;

(21)  Establish criteria for consolidation prioritization of public safety answering points;

(22)  In coordination with existing public safety answering points, by December 31, 2018, designate no more than eleven regional 911 coordination centers which shall coordinate statewide interoperability among public safety answering points within their region through the use of a statewide 911 emergency services network; and

(23)  Establish an annual budget, retain records of all revenue and expenditures made, retain minutes of all meetings and subcommittees, post records, minutes, and reports on the board's webpage on the department of public safety website.

  5.  The department of public safety shall provide staff assistance to the board as necessary in order for the board to perform its duties pursuant to sections 650.320 to 650.340.  The board shall have the authority to hire consultants to administer the provisions of sections 650.320 to 650.340.

  6.  The board shall promulgate rules and regulations that are reasonable and necessary to implement and administer the provisions of sections 190.455190.460190.465190.470190.475, and sections 650.320 to 650.340.  Any rule or portion of a rule, as that term is defined in section 536.010, shall become effective only if it has been promulgated pursuant to the provisions of chapter 536.  This section and chapter 536 are nonseverable and if any of the powers vested with the general assembly pursuant to chapter 536 to review, to delay the effective date or to disapprove and annul a rule are subsequently held unconstitutional, then the grant of rulemaking authority and any rule proposed or adopted after August 28, 2017, shall be invalid and void.


650.335. Loans and financial assistance from prepaid wireless emergency telephone charges — application, procedure, requirements.

Loans and financial assistance from prepaid wireless emergency telephone charges — application, procedure, requirements. — 1.  Any county or any home rule city with more than fifteen thousand but fewer than seventeen thousand inhabitants and partially located in any county of the third classification without a township form of government and with more than thirty-seven thousand but fewer than forty-one thousand inhabitants, when the prepaid wireless emergency telephone service charge is collected in the county or city, may submit an application for loan funds or other financial assistance to the board for the purpose of financing all or a portion of the costs incurred in implementing a 911 communications service project.  The application shall be accompanied by a technical assistance report.  The application and the technical assistance report shall be in such form and contain such information, financial or otherwise, as prescribed by the board.  This section shall not preclude any applicant or borrower from joining in a cooperative project with any other political subdivision or with any state or federal agency or entity in a 911 communications service project, provided that all other requirements of this section have been met.

  2.  Applications may be approved for loans only in those instances where the applicant has furnished the board information satisfactory to assure that the project cost will be recovered during the repayment period of the loan.  In no case shall a loan be made to an applicant unless the approval of the governing body of the applicant to the loan agreement is obtained and a written certification of such approval is provided, where applicable.  Repayment periods are to be determined by the board.

  3.  The board shall approve or disapprove all applications for loans which are sent by certified or registered mail or hand delivered and received by the board upon a schedule as determined by the board.

  4.  Each applicant to whom a loan has been made under this section shall repay such loan, with interest.  The rate of interest shall be the rate required by the board.  The number, amounts, and timing of the payments shall be as determined by the board.

  5.  Any applicant who receives a loan under this section shall annually budget an amount which is at least sufficient to make the payments required under this section.

  6.  Repayment of principal and interest on loans shall be credited to the Missouri 911 service trust fund established under section 190.420.

  7.  If a loan recipient fails to remit a payment to the board in accordance with this section within sixty days of the due date of such payment, the board shall notify the director of the department of revenue to deduct such payment amount from first, the prepaid wireless emergency telephone service charge remitted to the county or city under section 190.460; and if insufficient to affect repayment of the loan, next, the regular apportionment of local sales tax distributions to that county or city.  Such amount shall then immediately be deposited in the Missouri 911 service trust fund and credited to the loan recipient.

  8.  All applicants having received loans under this section shall remit the payments required by subsection 4 of this section to the board or such other entity as may be directed by the board.  The board or such other entity shall immediately deposit such payments in the Missouri 911 service trust fund.

  9.  Loans made under this section shall be used only for the purposes specified in an approved application or loan agreement.  In the event the board determines that loan funds have been expended for purposes other than those specified in an approved application or loan agreement or any event of default of the loan agreement occurs without resolution, the board shall take appropriate actions to obtain the return of the full amount of the loan and all moneys duly owed or other available remedies.

  10.  Upon failure of a borrower to remit repayment to the board within sixty days of the date a payment is due, the board may initiate collection or other appropriate action through the provisions outlined in subsection 7 of this section, if applicable.

  11.  If the borrower is an entity not covered under the collection procedures established in this section, the board, with the advice and consent of the attorney general, may initiate collection procedures or other appropriate action pursuant to applicable law.

  12.  The board may, at its discretion, audit the expenditure of any loan, grant, or expenditure made or the computation of any payments made.

  13.  The board shall not approve any application made under this section if the applicant has failed to return the board's annual survey of public safety answering points as required by the board under section 650.330.


190.460 Prepaid wireless emergency telephone service charge — definitions — amount, how collected — deposit and use of moneys — rates, how set — effective date. —

(5) The board shall set a rate between twenty-five and seventy-five percent of the prepaid wireless emergency telephone service charges deposited in the Missouri 911 service trust fund collected in counties without a charter form of government, less the deductions authorized in subdivision (4) of this subsection, that shall be remitted to such counties in direct proportion to the amount of charges collected in each county. The board shall set a rate between sixty-five and seventy-five percent of the prepaid wireless emergency telephone service charges deposited in the Missouri 911 service trust fund collected in counties with a charter form of government and any city not within a county, less the deductions authorized in subdivision (4) of this subsection, that shall be remitted to each such county or city not within a county in direct proportion to the amount of charges collected in each such county or city not within a county. The initial percentage rate set by the board for counties with and without a charter form of government and any city not within a county may be adjusted after three years, and thereafter the rate may be adjusted every two years; however, at no point shall the board set rates that fall below twenty-five percent for counties without a charter form of government and sixty-five percent for counties with a charter form of government and any city not within a county.

6. The provisions of this section shall become effective unless the governing body of a county or city adopts an ordinance, order, rule, resolution, or regulation by at least a two-thirds vote prohibiting the charge established under this section from becoming effective in the county or city at least forty-five days prior to the effective date of this section*. If the governing body does adopt such ordinance, order, rule, resolution, or regulation by at least a two-thirds vote, the charge shall not be collected and the county or city shall not be allowed to obtain funds from the Missouri 911 service trust fund that are remitted to the fund under the charge established under this section. The Missouri 911 service board shall, by September 1, 2018, notify all counties and cities of the implementation of the charge established under this section, and the procedures set forth under this subsection for prohibiting the charge from becoming effective.