Training Entity Application and Course Submission Procedures
The following guidelines/procedures for submission of applications and courses is intended as an overview of the process only. For more detailed information on the specific requirements, please refer to the 911 Training Act Rules.
Telecommunicator Training Providers that are interested in providing initial training, continuing education training or to become an authorized training provider for telecommunicators in Missouri shall complete the appropriate form located below and submit all required information to the 911 Service Board Training Committee.
To submit the application and any required course materials, complete & submit the online application, then upload with all supporting documents.
You will receive a confirmation that the email has been received and the submission will be added for evaluation at the next appropriate Training Committee meeting.
The Training Committee will review all submissions and provide their recommendations to the Board Executive Director for approval and notification of the Board.
APPROVAL PROCESS
All applications for both continuing education or to become an authorized training provider are submitted to the Training Committee. Once the Training Committee has a recommendation it will be forwarded to the Board Executive Director for approval and notification of the Board.
Once the application has been approved by all parties, the agency will be notified via email.
Courses that are approved are valid for three (3) years. Your course will be assigned a course certificate number, approved course expiration date and approved total Initial Training Unit (ITU) hours.
Should you make any changes to your approved course before the expiration date, you will need to resubmit for approval. You will follow the same procedures that you used to originally submit the course. In the submission comments, note the changes that have been made to the original course.
RECERTIFICATION PROCESS
Training entities are responsible to submit any courses that are set to expire should you choose to continue teaching them. Recertification submissions need to be sent in no later than 90 days prior to expiration. This allows time for the course to go through the process and to be re-certified prior to expiration.
Training entities will follow the same process that was originally completed to renew. On the application you will note the original course certificate number, signifying that this course had been previously approved. Note: under submission comments, notate if any changes have been made to the course since its original certification date.
Appeal Process
Any applicant whose application is denied may appeal the denial decision to the Board’s Chairperson by submitting an appeal by certified or registered mail to:
“Chairperson, Missouri 911 Service Board” at P.O. Box 2126, Jefferson City, MO 65102 or by electronic mail addressed to admin@missouri911.org
Appeal Deadline
Appeals must be received by the Board’s Chairperson within fourteen (14) calendar days of the date the applicant received the application decision. If the fourteenth day falls on a Saturday, Sunday, or state holiday, the period will extend to the next state business day.
Appeal Requirements
All appeals shall be in writing and include the following information:
A copy of the application denial letter;
The applicant’s handwritten or electronic signature;
A detailed statement of the grounds for the appeal;
Supporting exhibits, evidence, or documents for the appeal.
The Board’s Chairperson will deny an appeal that does not contain all of the required information or is untimely.
The Board’s Chairperson will issue a written decision sustaining or denying the appeal and send it to the applicant by registered or certified mail.
If the Board’s Chairperson sustains the appeal, it will grant the application. If the Board denies the appeal, the Board will take no further action on the appeal.